1. You have a question about how something works
Metri knows the dashboard and explains figures, tabs and settings.
- Click Metri at the bottom right of the screen.
- Type your question under Ask your question… and click Send.
If Metri replies You have reached today's maximum number of questions to Metri. Tomorrow it works again., send your question to the team as described below. After You're asking a lot of questions in a short time. Please wait a moment and try again., wait a moment and ask again.
See Meet Metri and The Metri assistant.
2. You have a tip or idea
You can pass on a tip straight from the Metri window.
- Click Metri at the bottom right.
- Type your tip or idea in the input field.
- Click Tip or idea? Send it in! below the field.
Metri confirms with Thanks, your tip has been passed along. If you click the link with an empty field, Metri asks you to type your tip first.
3. You want to report a problem or request a feature
Use the support form under Settings. You can follow the reply from the Metrara team there.
- Click your account icon at the top right and choose Settings.
- Open Support and choose Send your question or tip. On a phone, open the menu and choose the same item.
- Under What's it about?, choose Tip or idea or Feature I'm missing.
- Write your message under Your message. Keep it under 4000 characters.
- Click Send.
You see Thanks! Your message has been passed on.
4. You want to see the reply to your message
- Go to Settings › Support.
- Choose Your submissions.
Each message shows its type, its status and the date you sent it. When the team has replied, the answer appears under Reply from Metrara. Until then you see We've received your message. As soon as we reply, you'll see the answer here.
5. Support needs to look at your dashboard
Let the Metrara team view along temporarily, without sharing your login. Only the owner or an admin can do this.
Go to Settings › Support › View along.
Choose how long and whether support may only view or also edit.
Click Grant access.
Mention in your message that you granted access. See Give support access.
6. What to include when you report a problem
A complete report saves a round of questions. Include:
- The business: the name as it appears in the menu.
- The tab and section: for example SEO › Rank tracker.
- What you did: the button you clicked or the setting you changed.
- What happened: the exact message on screen, copied word for word.
- When it happened: the date and approximate time.
- What the screen shows: the form accepts text only, so describe what you would otherwise show in a screenshot.
Never include passwords, access keys or payment details in a message.
7. You are a client user
Your agency manages your dashboard and its settings. Ask your agency first for changes, missing tabs or figures. See A client or team member can't see something.